Leave the maintenance to us. Our AMC plans give your business structured, year-round coverage for your ELV and ICT systems — so you never have to scramble for a fix again.
An Annual Maintenance Contract (AMC) from Holistic Smart gives your business structured, year-round coverage for your ELV and ICT systems. Instead of waiting for something to break, our AMC clients enjoy proactive maintenance, priority response, and the peace of mind that comes from knowing their systems are in expert hands.
Whether you need coverage for your IT network, your surveillance system, your telephony setup, or your full infrastructure stack — we have a plan that fits.
Systems break without warning. You scramble for help. Costs are unpredictable. Downtime hurts your business.
Preventive visits, priority response, fixed costs. Your systems stay healthy and your business keeps running.
Our AMC plans can cover your ELV systems, your ICT systems, or your full combined infrastructure stack — you choose the scope that fits your business.
Open a ticket at helpdesk@holistic.ae. Our support desk logs the incident, investigates it, and coordinates specialist or vendor support through to resolution.
Response within 60 minutes. Emergency reporting within 4 hours.
Resolution targets depend on your plan and incident priority.
Four flexible plans to match your business size, support needs, and infrastructure. Compare Essential, Basic, Standard, and Premium, each with a detailed scope of work.
All plans include a detailed scope of work. Coverage and service levels are agreed in your contract.
Hardware, spare parts, licences, subscriptions, and new implementations are excluded.
* Audit, reporting, patch management, security check, and renewal services require a minimum six-month AMC subscription.
** Backup and security services apply where backup and security systems are already in place.
| Feature | Essential | Basic | Standard | Premium |
|---|---|---|---|---|
| Remote Support | ||||
| Remote desktop, email, phone, and account management | 10 / month | 30 / month | 60 / month | Unlimited |
| On-Site Assistance | ||||
| Connectivity, desktop, and service interruption support | Quarterly Up to 4 visits / year | Monthly Up to 12 visits / year | Weekly Up to 52 visits / year | Unlimited / daily Dedicated engineer |
| Updates & Infrastructure Care | ||||
| IT audit, health check, and report* | Yearly | Half-yearly | Monthly | Regularly |
| Change records and access permission controls | Yearly | Half-yearly | Monthly | Regularly |
| Server updates, patches, and system security checks* | Yearly | Half-yearly | Monthly | Regularly |
| Subscription and renewal management* (costs excluded) | Yearly | Half-yearly | Monthly | Regularly |
| Backup & Security** | ||||
| Backup monitoring, availability, and data integrity | Quarterly | Monthly | Regularly | Regularly |
| Disaster recovery plan (as part of BCP) | Quarterly | Monthly | Regularly | Regularly |
| Resolution Targets by Incident Priority | ||||
| Emergency | 8 hrs | 4 hrs | 2 hrs | 1 hr |
| High | 24 hrs | 12 hrs | 4 hrs | 2 hrs |
| Medium | 72 hrs | 48 hrs | 24 hrs | 12 hrs |
| Low | 96 hrs | 72 hrs | 48 hrs | 48 hrs |
Agreed annual service fees cover the support in your scope of works. Hardware, spare parts, licences, subscriptions, and new implementations are quoted separately.
AMC clients are always prioritised over ad-hoc service calls. When you need us, we're there first — with defined SLA times you can hold us to.
Regular preventive maintenance keeps your systems performing at their best — and significantly extends their operational lifespan. Your infrastructure investment goes further.
Every AMC is staffed by the same certified engineers who installed your systems. They know your infrastructure intimately — and how to keep it running.
Regular health reports give you a clear picture of your system's status, upcoming risks, and recommended actions — so you're never caught off guard.
A dedicated helpdesk and point of contact keep support coordinated. Premium includes daily on-site support with a dedicated engineer.
Getting your AMC in place is straightforward. Here's how we do it.
We visit your site, document all covered systems, and understand your current infrastructure before writing a single line of contract.
We produce a detailed scope of work document — what's covered, what's excluded, SLA terms, and pricing. No surprises.
Once agreed, your AMC is activated and your site is onboarded into our support system. From this point, you're covered.
Scheduled visits, remote assistance, and infrastructure health checks follow your selected plan, with incident updates through our helpdesk.
Since signing the AMC with Holistic Smart, we've had zero unplanned downtime. Their team responds faster than any vendor we've worked with before — and they actually know our systems.
Tell us what systems you have and we'll design a coverage plan that fits your business — with a detailed scope of work, clear SLAs, and no hidden costs.
